"I am incredibly pleased with the feedback we received from our staff regarding the MDT Online Outsourcing Supervision Service. The team found the external supervision system to be highly supportive, allowing them to openly express their feelings and concerns. They felt confident, non-biased, and non-judged during the process, which created a comfortable environment for them to participate in this new development.
The staff expressed that they were able to speak openly and confidently, knowing that any necessary actions would be appropriately raised to management. This service has significantly helped me as the Registered Manager by saving time, allowing me to redirect those hours back into our care home and client care without impacting the quality of service. The compliance, stability, and man hours put into this service have been commendable, ensuring that it's not just one person handling supervisions and meeting compliance requirements.
The feedback reports provided valuable insights, trends, and actions, giving me a clear understanding of what is needed for our action plan. The staff from the service team made our staff feel at ease and engaged, resulting in a successful collaboration.
It was particularly noteworthy that there were no negative aspects highlighted by our team, except for one member who expressed a desire for more team time. The staff felt comfortable expressing themselves fully and appreciated the opportunity to get everything off their chest.
Moreover, the service has facilitated a more constructive approach to criticism, as the process is approached sensitively without overwhelming emotions. This has led to a more positive and open communication culture within our team.
Overall, the MDT Online Outsourcing Supervision Service has had a significant positive impact on our team dynamics, communication, and overall efficiency. I highly recommend this service to other care providers looking to enhance their supervisory processes." Teresa Fisher ( Registered Manager, Wemyss Lodge) November 2024