MDT Team

Sarah

Co-Founder & CEO — Consultant & Trainer, specialising in Care Quality and Safeguarding

RN(Dip) Registered Adult Nurse, BSc (Hons) Health & Social Care, PGC Safeguarding, PSHE Teaching, CMI Consultant, MNLP (Hypnotherapy & Coach)

Sarah is a Co-Founder and CEO of MDT Online and a Registered Adult Nurse with over 30 years' clinical and clinical leadership experience, spanning acute, community, commercial, charity and social care settings. She holds an active NMC PIN and is a member of the South East Social Care Nurse Advisory Council. For over two decades, Sarah has held Board-level leadership roles alongside serving as a Designated Safeguarding Lead and Nominated Individual across NHS, community, education and CQC-regulated settings. As an experienced Nominated Individual, she brings a thorough understanding of the regulatory responsibilities, governance expectations and operational pressures that come with the role — and is highly experienced in supporting teams sensitively when things go wrong. Sarah is also an experienced coach, and is currently undertaking continuing professional development to complete her professional diploma in Psychotherapy. This deepens her already considerable ability to work with individuals and teams at a human level — particularly in complex, emotionally demanding situations where both clinical insight and psychological sensitivity are needed. This combination of strategic governance experience and frontline safeguarding practice gives her a rare, practical understanding of what good leadership and safeguarding look like — from the boardroom to the point of care. Today, Sarah brings that experience into consultancy and training for MDT Online. Whether you need bespoke training, assessment support, quality assurance reviews, or consultancy grounded in decades of hands-on and Board-level experience, Sarah would love to hear about your team's needs and explore how you can work together.

Kathryn

Co-Founder & Director | Strategic HR & Employment Law Consultant

LLB (Hons), Chartered MCIPD

Kathryn is a Co-Founder and Director of MDT Online and a Strategic HR and Employment Law Consultant whose qualifications place her in a genuinely rare category. Holding both an LLB (Hons) in Law and Chartered MCIPD status — the highest level of professional membership awarded by the Chartered Institute of Personnel and Development — she brings together two disciplines that are too often kept apart: the legal rigour of an employment lawyer and the people-centred expertise of a senior HR professional. The LLB gives Kathryn a deep, technical understanding of employment law — the legislation, case law and regulatory frameworks that govern the employment relationship. The Chartered MCIPD goes further. It is not simply a qualification; it is a mark of sustained professional excellence, ethical practice and strategic capability across the full breadth of people management. To hold Chartered status is to demonstrate not only knowledge, but the ability to apply it with judgement, integrity and genuine impact at an organisational level. Together, these two strands of expertise mean Kathryn can advise with authority on what the law requires and what outstanding people practice actually looks like — and she understands the difference between the two. For health and social care providers, that combination is particularly valuable. CQC-registered organisations operate in a highly regulated environment where employment decisions carry real risk — to staff, to service users, and to the organisation's registration. Kathryn understands those pressures from the inside. She advises business owners, directors and senior leaders on complex employment matters, safe recruitment and Regulation 19 compliance, organisational risk, people strategy, policy development and workforce governance — bringing both legal precision and the broader strategic perspective that Chartered MCIPD status demands. Her work spans organisational change, complex employee relations, workforce strategy and leadership development, always with a focus on building sustainable organisations where people are managed well and commercial outcomes are achieved without compromising on compliance or culture. One of Kathryn's most valued approaches is her Team Mapping methodology — a process of structured 1:1 conversations with every member of a team that surfaces what is really happening beneath the surface: the dynamics, the risks, the strengths and the opportunities that a standard HR review would never uncover. Grounded in both her legal training and her CIPD expertise in organisational behaviour and people development, it is the kind of work that changes how leaders understand their organisations — and consistently leads to better decisions, stronger teams and more confident leadership.

Jonah

Co-Founder & Director — Consultant & Trainer, specialising in Strategy, Operations and Tech Applications

Level 7 Strategic Leadership and Management (in progress)

Jonah is a Co-Founder and Director of MDT Online and a Consultant and Trainer specialising in Strategy, Operations and Tech Applications. He is currently working towards his Level 7 qualification in Strategic Leadership and Management, and brings experience at executive director level — playing a pivotal role in fostering growth, driving operational improvement and advancing organisational capability. Jonah has a particular talent for cutting through complexity. Whether he is working with a growing care provider trying to get its systems in order, a leadership team navigating a period of change, or an organisation looking to understand its market position and plan for the future, he brings clarity, structure and a practical forward-thinking approach that gets results. A key part of Jonah's work is his close involvement in Team Mapping — working within HR team dynamics and engagement to help organisations understand how their teams are structured, how people work together, and where the opportunities for improvement lie. This sits alongside his work in operational team supervision, supporting leaders and managers to build cohesive, high-performing teams with clear accountability and strong communication. His broader work spans SWOT analysis and stakeholder engagement, business continuity planning, systems setup and implementation, competitor analysis and market positioning, and efficiency improvement and governance frameworks. He is also experienced in the application of technology to operational challenges — helping organisations identify and implement digital tools that genuinely improve how they work, rather than adding complexity for its own sake. Jonah is direct, energetic and deeply invested in the success of the organisations he works with. He believes that good strategy is only as valuable as its execution, and he stays involved to make sure the work lands well.

Toni

Head of Training

BA (Hons) Business and Law | Level 5 Leadership and Management in Health and Social Care | Level 3 Award in Education, Training and Assessing | Oliver McGowan Mandatory Training Tier 2 Facilitator

Toni is an experienced health and social care trainer and Head of Training at MDT Online, with a strong background in leadership, management, education and workforce development. She holds a BA (Hons) in Business and Law, a Level 5 qualification in Leadership and Management in Health and Social Care, and a Level 3 Award in Education, Training and Assessing. Toni is also an Oliver McGowan Mandatory Training Tier 2 Facilitator and has extensive experience in dementia, learning disability and autism, person-centred care, moving and handling, competency assessment and workforce development. She is passionate about making training practical, engaging and relevant, helping staff understand not only what good practice looks like, but why it matters and how to apply it confidently in their day-to-day roles. Alongside her work at MDT Online, Toni serves as a Trustee at The Healing Hubs Charity, where she makes a valuable contribution at Trustee Board level — bringing her expertise in health and social care, workforce development and governance to help shape the strategic direction of the charity.

Liam

Co-Trainer — Oliver McGowan Mandatory Training

Liam is a Co-Trainer on the Oliver McGowan Mandatory Training programme, and one of the most compelling voices in the room. He brings his own lived experience of learning disability and autism to every session — not as a backdrop, but as the heart of the training itself. Liam is open, engaging and genuinely passionate about making a difference, and that comes through clearly to every group he works with. His contribution goes far beyond simply sharing his story. Liam actively challenges assumptions, answers questions with honesty and warmth, and helps health and social care staff understand — in a way no textbook can — what it really means to be seen, heard and supported well. Participants consistently leave his sessions with a deeper, more personal understanding of why this training matters. Alongside his work with MDT Online, Liam is also part of the team at The Healing Hubs Charity, where he works directly with members and service users to help them feel less lonely and more engaged in life. It is work that reflects exactly who he is — someone who shows up fully, connects with people genuinely, and makes a real difference wherever he goes.

Pip

Co-Trainer — Oliver McGowan Mandatory Training

Lived Experience of Autism

Pip is a Co-Trainer on the Oliver McGowan Mandatory Training programme, bringing her own lived experience of autism to every session she delivers. Her contribution is at the very heart of what makes this training so powerful — not theory, but real, personal insight that health and social care staff simply cannot get from a textbook or an e-learning module. Pip is open, engaging and refreshingly honest. She creates a space where participants feel comfortable asking questions they might otherwise hesitate to raise, and she answers them with warmth, candour and a genuine desire to help people understand. Her sessions consistently leave staff with a deeper, more human understanding of what it means to be autistic — and what truly person-centred support looks like in practice. Her lived experience is not a footnote to the training — it is the training. Pip's voice ensures that the Oliver McGowan programme at MDT Online remains grounded in the reality of the people it exists to serve.

Nick

Customer Engagement Lead

B.A.

Nick is one of those rare professionals who can walk into any room and immediately put people at ease. Engaging, charismatic and deeply empathetic, he has a natural ability to build rapport quickly — whether he's speaking with a frontline care worker, a senior leader, or a service user sharing their experience for the first time. With a background working across health and social care and the charity sector, Nick understands the pressures, the sensitivities and the human realities of the environments MDT Online serves. That understanding shapes everything he does. He doesn't just collect feedback — he creates the conditions where people feel genuinely heard, even when the conversations are difficult or emotionally charged. Nick leads our customer engagement work with warmth, professionalism and a quiet determination to make sure every voice counts. His insights feed directly back into how MDT Online develops its services, ensuring that what we offer stays grounded in the real needs of the people and organisations we work with. Outside of MDT Online, Nick supports client and volunteer engagement at The Healing Hubs Charity, which is sponsored by MDT Online. It is a role that reflects his genuine commitment to community, connection and making a difference beyond the workplace.

Hannah

Assessor & Internal Quality Assurer

B.A. (Hons) English Language | PGCE

Hannah brings a rare combination of academic rigour, classroom experience and professional training expertise to her role at MDT Online. With a B.A. (Hons) in English Language and a PGCE, she has a strong foundation in education — both as an experienced primary school teacher and as an adult trainer who understands how people learn at every stage of life. At MDT Online, Hannah works as an Assessor and Internal Quality Assurer across approved centre programmes, accredited qualifications and bespoke training. She plays a vital role in maintaining the standards that underpin everything we deliver — ensuring that assessments are fair, consistent and meaningful, and that the quality of our training holds up to the highest scrutiny. Friendly, approachable and highly professional, Hannah is someone learners and colleagues alike find easy to work with. She combines a genuine warmth with a meticulous eye for quality, making her an integral part of the MDT Online team.