Consultancy — Customer Engagement
We Walk the Walk
We don't just advise others on quality — we hold ourselves to the same standard. This is your space to tell us how we're doing, what we could do better, and how we can help you more.
Your engagement lead
Nick Barrett
Customer Engagement Lead | B.A.
Nick is experienced in working with service users in the health and social care and charity sector. He has completed customer service, leadership and sales training and really understands the sector we are working in — and the importance of getting it right for all stakeholders. Nick is here to listen and feed back to us as a team, making sure every voice shapes how MDT Online grows and improves.
Practitioner-led. Customer-driven.
At MDT Online, we believe that genuine quality improvement starts with listening. We ask our clients to reflect on their practice — so it's only right that we do the same.
Nick leads our customer engagement work, making sure every voice is heard and every piece of feedback shapes how we grow. Whether you want to share a success, raise a concern, ask a question, or explore how we can support you further — we want to hear from you.
How we operate
The same standards we ask of others
We listen
Every piece of feedback is read, considered and acted on. We don't file it away — we use it.
We improve
We hold ourselves to the same standards we help our clients achieve. Continuous improvement isn't just our advice — it's our practice.
We're honest
If something isn't working for you, we want to know. Honest conversations lead to better outcomes for everyone.
We're a partnership
Our clients aren't just customers — they're partners. Your insight helps us build something better together.
Get in touch
We want to hear from you
Whatever's on your mind — we're listening. Use the form below or pick a reason to get started.
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Prefer to speak to someone directly?
Call us on 01420-377333 or explore our consultancy services.
How we work