MDT Online

Consultancy — Our approach

How We Work

Flexible, cost-effective consultancy that meets you where you are. Whether you need a single focused session or sustained wrap-around support, we have a model that fits your organisation and your budget.

Our philosophy

Senior expertise, without the senior price tag

Good consultancy should not be the preserve of large organisations with large budgets. We believe every health and social care provider — regardless of size — deserves access to experienced, honest, and practical support.

Our consultancy model is built around focused, time-bound work that delivers real value. We do not pad engagements or create dependency. We work with you to build your own capability — so that over time, you need us less, not more.

Our consultancy models

Four ways we can work with you

On-demand, focused consultancy

Cost-effective support when you need it

Not every challenge requires a long-term contract. Our on-demand model gives you access to senior-level expertise for short, focused pieces of work — a policy review, a specific audit, a one-day facilitated session. You get exactly what you need, when you need it, without the overhead of a retained contract.

  • No long-term commitment required
  • Scoped, time-bound engagements
  • Senior expertise at an accessible price point
  • Rapid mobilisation — typically within days

Turnaround support

When your service needs urgent improvement

If your service is under pressure — whether from a CQC warning notice, a safeguarding concern, a staffing crisis, or a sudden quality deterioration — we provide intensive, hands-on turnaround support. We work alongside your team to stabilise the situation, address the root causes, and build a credible improvement trajectory.

  • Rapid assessment and action planning
  • Hands-on operational support
  • CQC engagement and communication
  • Clear milestones and progress reporting

New business setup

Getting it right from the start

Starting a new care business is one of the most complex regulatory challenges in any sector. We support new providers through the entire setup journey — from CQC registration and policy development to staff recruitment, system implementation, and operational readiness. We help you launch with confidence and compliance built in from day one.

  • CQC registration support
  • Policy and procedure development
  • Operational systems setup
  • Pre-registration mock inspection

Wrap-around compliance support

Transparent quality at every level

For providers who want sustained, evidenced compliance, our wrap-around model provides layered support across your whole organisation — from board-level governance through to frontline auditing and quality improvement. This is not a tick-box service: it is a genuine partnership that builds your internal capability while providing the external oversight that gives your board, your commissioners, and your regulator confidence.

  • Board-level governance and reporting
  • Management team support and coaching
  • Frontline training and practice development
  • Ongoing audit and quality improvement

Wrap-around compliance

Transparent quality at every level of your organisation

Our wrap-around model provides layered support from the boardroom to the care floor — giving every level of your organisation the expertise, tools, and evidence it needs to demonstrate transparent, high-quality practice.

Board level

Governance frameworks, board reporting, and senior leadership coaching — giving your board the oversight and assurance they need to demonstrate transparent, accountable leadership to CQC.

Team support & training

Management coaching, team development, and targeted training — building the capability of your operational leaders and frontline staff so that quality improvement is embedded, not imposed.

Audit & quality improvement

Regular audits, quality monitoring, and improvement planning — providing the evidence layer that demonstrates consistent, measurable quality practice across your service.

Why MDT Online

Practitioners, not just consultants

Practitioners who have worked inside regulated care — not just consultants who have observed it
Honest, direct advice — we tell you what you need to hear, not what you want to hear
Flexible engagement models that fit your budget and your timeline
A joined-up team across HR, operations, and quality — so you get coherent support
Deep knowledge of CQC's inspection methodology and what inspectors actually look for
A track record of helping providers improve, recover, and grow

Explore our consultancy

Find the right support for your organisation

Care Quality Consultancy

QA, safeguarding, CQC support, and inspection readiness.

Lead: Sarah Greenway

Find out more

Strategic HR

Safe recruitment, team engagement, and HR framework improvement.

Lead: Kathryn Barrett

Find out more

Strategic Business Operations

Systems, efficiency, SWOT analysis, and operational planning.

Lead: Jonah Stoodley

Find out more

Let's get started

Not sure which model is right for you?

Start with a conversation. We will listen to what you need, be honest about what will help, and recommend the most cost-effective way to work together.

Get in touch